Customer Service
At Pawtini, we are committed to offering you the best products with the easiest online shopping experience. If you have any questions about our products, ordering on our web site, an existing order you placed or have a general inquiry, please do not hesitate to contact us.

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You can also send an e-mail to us at e-mail address.

Frequently Asked Questions
What method of payment does accept? Is the web site secure?

We accept Visa, Mastercard, American Express and Discover. Our site is being protected by a 256 bit Security Certificate which encrypts all the information passed through our servers. You can verify this by clicking on the "lock" icon on the checkout page.

Will I get a confirmation e-mail when i place an order?

Yes, we will send you a confirmation e-mail with the details of your order. If you do not receive this e-mail, please check your spam/junk folder.

Do you have a general sizing guide for dogs?

All brands use different manufacturing standards, so depending on the item you are interested in, please check the individual size charts provided on the product pages. If there is no size chart available or you have a question about sizing, please contact us and we will be happy to guide you to the correct size.

When will i receive my order?

Shipment times vary and can take from 2 to 5 business days for delivery. If you choose our flat rate economy option, your order will be shipped within 1 to 3 business days. Expedited shipping options are available with an extra charge. Please contact us to arrange a rush delivery if you need your items by a certain date.

I did not like my item(s) / It did not fit - Can i return my order?

Every purchase at is under our "100% Satisfaction Guarantee". In any event that you are not completely satisfied with your order, we would be more than happy to exchange the product or refund your purchase. Most items except holiday sales, are eligible for a full refund up to 30 days of your purchase. If it has been more than 30 days, no problem. You can return your items for a full store-credit. Please see our returns page for more details.